Code42 Software, Inc.
All Systems Operational
CrashPlan for Small Business Services Operational
Cloud services ? Operational
Subscription management and store ? Operational
Support services ? Operational
Code42 Enterprise Services Operational
Cloud services ? Operational
Support services ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Release Maintenance May 26, 22:00 - May 27, 01:00 CDT
Release maintenance is dedicated to Code42 software and products. New features, enhancements, and bug fixes are examples of release maintenance.

Release maintenance with potential to cause service interruption greater than 15 minutes is performed Wednesdays during off-peak hours. While some users may experience limited functionality for a short period, many users do not notice any impact at all.

Release maintenance with minimal anticipated service interruption is conducted throughout the week and is typically seamless to customers.
Posted on May 26, 10:40 CDT
Past Incidents
May 26, 2020

No incidents reported today.

May 25, 2020
Completed - This maintenance has been completed.
May 25, 22:39 CDT
Scheduled - System maintenance is dedicated to the infrastructure of the Code42 cloud. Updates to Code42 cloud hardware, networking, and operating system patches are examples of system maintenance.

System maintenance with potential to cause service interruption greater than 15 minutes is scheduled for Tuesdays from 9:00 p.m. to 11:59 p.m. US Central Time (CT), when necessary. Times are based on the local time for our headquarters in Minneapolis. While some users may experience limited functionality for a short period, users are generally not impacted for the entire maintenance window. Many users do not notice any impact at all.

System maintenance with minimal anticipated service interruption is conducted throughout the week and is typically seamless to customers.
May 13, 09:25 CDT
Completed - The scheduled maintenance has been completed.
May 25, 22:37 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 21:31 CDT
Scheduled - System maintenance is dedicated to the infrastructure of the Code42 cloud. Updates to Code42 cloud hardware, networking, and operating system patches are examples of system maintenance.

System maintenance with potential to cause sporadic service interruption less than 15 minutes per storage node is scheduled for today from 9:30 p.m. to 11:30 p.m. US Central Time (CT), the local time for our headquarters in Minneapolis. This maintenance does not impact the administrative console. While some users may experience limited functionality for a short period, users are generally not impacted for the entire maintenance window. Many users do not notice any impact at all.

System maintenance with minimal anticipated service interruption is conducted throughout the week and is typically seamless to customers.
May 25, 21:19 CDT
May 24, 2020

No incidents reported.

May 23, 2020

No incidents reported.

May 22, 2020
Completed - The scheduled maintenance has been completed.
May 22, 23:04 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 21:04 CDT
Scheduled - Unplanned Maintenance: We have identified an issue causing degraded service in our fully hosted cloud for Small Business and Enterprise. Our teams are currently working to correct this issue.

The next update will be posted here at 11 PM CT.
May 22, 21:02 CDT
Resolved - The authority servers are performing as expected. This issue is now confirmed as resolved.
May 22, 09:46 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 21, 16:06 CDT
Investigating - We have detected an issue with Code42’s authority servers affecting console and client authentication for some CrashPlan for Small Business users, and are currently investigating the cause.
May 21, 13:21 CDT
May 21, 2020
May 20, 2020
Completed - The scheduled maintenance has been completed.
May 20, 23:09 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 21:01 CDT
Scheduled - Release maintenance is dedicated to Code42 software and products. New features, enhancements, and bug fixes are examples of release maintenance.

Release maintenance with potential to cause service interruption greater than 15 minutes is performed Wednesdays during off-peak hours. While some users may experience limited functionality for a short period, many users do not notice any impact at all.

Release maintenance with minimal anticipated service interruption is conducted throughout the week and is typically seamless to customers.
May 12, 12:57 CDT
Resolved - Our administrative console continues to perform as expected. This incident is now confirmed as resolved.
May 20, 15:17 CDT
Monitoring - Our administrative console is now performing as expected and we continue to monitor its behavior to ensure complete resolution.
May 20, 11:24 CDT
Identified - We have identified the cause and are addressing it now. The next update will be on or before 12pm US Central Time.
May 20, 10:21 CDT
Investigating - We have detected an issue with our cloud administrative console behaving slower than expected. We are currently investigating and will provide an updated status by 11 AM US Central Time.
May 20, 09:14 CDT
Completed - The scheduled maintenance has been completed.
May 20, 07:14 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 05:30 CDT
Scheduled - Release maintenance is dedicated to Code42 software and products. New features, enhancements, and bug fixes are examples of release maintenance.

Release maintenance with potential to cause service interruption greater than 15 minutes is performed Wednesdays during off-peak hours. While some users may experience limited functionality for a short period, many users do not notice any impact at all.

Release maintenance with minimal anticipated service interruption is conducted throughout the week and is typically seamless to customers.
May 12, 12:56 CDT
May 19, 2020

No incidents reported.

May 18, 2020

No incidents reported.

May 17, 2020

No incidents reported.

May 16, 2020

No incidents reported.

May 15, 2020

No incidents reported.

May 14, 2020

No incidents reported.

May 13, 2020

No incidents reported.

May 12, 2020
Completed - The scheduled maintenance has been completed.
May 12, 23:07 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 21:00 CDT
Scheduled - System maintenance is dedicated to the infrastructure of the Code42 cloud. Updates to Code42 cloud hardware, networking, and operating system patches are examples of system maintenance.

System maintenance with potential to cause service interruption greater than 15 minutes is scheduled for Tuesdays from 9:00 p.m. to 11:59 p.m. US Central Time (CT), when necessary. Times are based on the local time for our headquarters in Minneapolis. While some users may experience limited functionality for a short period, users are generally not impacted for the entire maintenance window. Many users do not notice any impact at all.

System maintenance with minimal anticipated service interruption is conducted throughout the week and is typically seamless to customers.
May 6, 16:31 CDT
Resolved - The data processing is back to normal.
May 12, 07:49 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 11, 15:35 CDT
Investigating - We have identified and resolved a data processing issue in our security event store. This may cause a delay in events being displayed in Security Investigation Applications. No events have been lost and the system will catch up in the coming hours.
May 11, 15:34 CDT