Code42 Software, Inc.
All Systems Operational

About This Site

Welcome to the Code42 status page! This page displays important updates about system status and scheduled maintenance for Incydr and CrashPlan. It also enables you to sign up to receive email updates when changes in status occur. Status is listed based on the URL you use to access the Code42 console. If you are unsure which sections apply to you, please visit gethelp.code42.com to speak to technical support.

Incydr - console.us.code42.com Operational
Incydr - console.us2.crashplan.com Operational
Incydr - console.ie.code42.com Operational
Incydr - console.gov.code42.com Operational
CrashPlan for Enterprise ? Operational
console.us.code42.com Operational
console.us2.crashplan.com Operational
console.ie.code42.com Operational
console.gov.code42.com Operational
CrashPlan for Small Business Operational
Cloud services ? Operational
Subscription management and store ? Operational
Support services ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Release Maintenance Jan 26, 21:00 - Jan 27, 00:00 CST
Release maintenance is dedicated to Code42 software and products. New features, enhancements, and bug fixes are examples of release maintenance.

Release maintenance with potential to cause service interruption greater than 15 minutes is performed Wednesdays during off-peak hours. While some users may experience limited functionality for a short period, many users do not notice any impact at all.

Release maintenance with minimal anticipated service interruption is conducted throughout the week and is typically seamless to customers.
Posted on Jan 7, 12:02 CST
Past Incidents
Jan 16, 2022

No incidents reported today.

Jan 15, 2022
Resolved - All alerts between 3:50 pm CT on January 13, 2022 and 6:40pm CT on January 14, 2022 have now been reprocessed. Again, we recommend that customers review all newly generated alerts for this time period.

If you have any further questions, please reach out to Code42 customer champions.
Jan 15, 11:36 CST
Identified - On January 13, 2022 at 3:50pm CT, an update was made to your Incydr alerts feature that may have resulted in some alerts not triggering as expected. This update was rolled back as of 6:40pm CT on January 14, 2022; all alerts are now functioning properly.

To ensure no critical events were missed, Code42 will reprocess data from the time period identified above. This may result in: (1) a second notification for some alerts; (2) an increased number of alerts being triggered; and (3) the inclusion of additional details for alerts you did receive during this time period.

We expect all alerts to be appropriately triggered within the next 48 hours. New versions of all alerts generated between 3:50 pm CT on January 13, 2022 and 6:40pm CT on January 14, 2022 will be created beginning the evening of January 14, 2022. We recommend that you review all newly generated alerts.
Jan 14, 23:32 CST
Jan 14, 2022
Jan 13, 2022

No incidents reported.

Jan 12, 2022

No incidents reported.

Jan 11, 2022
Resolved - This incident has been resolved.
Jan 11, 13:54 CST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 11, 09:57 CST
Update - We have identified the issue and have implemented a fix. However, we are still experiencing delays in security event processing in the Search application and are continuing to work to remedy the issue.
Jan 10, 18:12 CST
Identified - The issue has been identified and a fix is being implemented.
Jan 10, 14:01 CST
Investigating - We are currently experiencing delays in processing security events. The issue is being investigated.
Jan 10, 12:16 CST
Jan 10, 2022
Jan 9, 2022
Completed - The scheduled maintenance has been completed.
Jan 9, 14:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 09:01 CST
Scheduled - Our billing partner, Digital River, has routine monthly maintenance scheduled to begin Sunday, January 9th, 2022 at 9:00 a.m. Central Daylight Time (CDT). We anticipate it will finish by 2:00 p.m. CDT.

During maintenance, you can sign up for a CrashPlan for Small Business free trial. You may see delays in fulfillment and order confirmation emails. You will not be able to manage payment information or view order history until maintenance is complete.
Jan 4, 15:05 CST
Jan 8, 2022

No incidents reported.

Jan 7, 2022

No incidents reported.

Jan 6, 2022

No incidents reported.

Jan 5, 2022

No incidents reported.

Jan 4, 2022

No incidents reported.

Jan 3, 2022

No incidents reported.

Jan 2, 2022

No incidents reported.