Code42 Software, Inc.
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 5, 20:47 CDT
Update - We are continuing to work on a fix for this issue.
Aug 5, 20:47 CDT
Update - We are rolling out updates to the various affected environments.
Aug 5, 17:37 CDT
Identified - The issue has been identified and we are working on the solution.
Aug 5, 14:47 CDT

About This Site

Welcome to the Code42 status page! This page displays important updates about system status and scheduled maintenance for Incydr and CrashPlan. It also enables you to sign up to receive email updates when changes in status occur. Status is listed based on the URL you use to access the Code42 console. If you are unsure which sections apply to you, please visit gethelp.code42.com to speak to technical support.

Incydr - console.us.code42.com Operational
Incydr - console.us2.code42.com Operational
Incydr - console.ie.code42.com Operational
Incydr - console.gov.code42.com Operational
CrashPlan for Enterprise ? Operational
console.us5.crashplan.com (formerly us2.crashplan.com) Operational
console.us6.crashplan.com Operational
console.eu5.cpg.crashplan.com Operational
CrashPlan for Small Business Operational
Cloud services ? Operational
Subscription management and store ? Operational
Support services ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
System Maintenance Aug 23, 21:00 - Aug 24, 00:00 CDT
System maintenance is dedicated to the infrastructure of the Code42 cloud. Updates to Code42 cloud hardware, networking, and operating system patches are examples of system maintenance.

System maintenance with potential to cause service interruption greater than 15 minutes is scheduled for Tuesdays from 9:00 p.m. to 11:59 p.m. US Central Time (CT), when necessary. Times are based on the local time for our headquarters in Minneapolis. While some users may experience limited functionality for a short period, users are generally not impacted for the entire maintenance window. Many users do not notice any impact at all.

System maintenance with minimal anticipated service interruption is conducted throughout the week and is typically seamless to customers.

Posted on Jul 22, 14:53 CDT
Release Maintenance Aug 24, 13:00-15:30 CDT
Release maintenance is dedicated to Code42 software and products. New features, enhancements, and bug fixes are examples of release maintenance.

Release maintenance with potential to cause service interruption greater than 15 minutes is performed Wednesdays during off-peak hours. While some users may experience limited functionality for a short period, many users do not notice any impact at all.

Release maintenance with minimal anticipated service interruption is conducted throughout the week and is typically seamless to customers.

Posted on Aug 2, 16:22 CDT
Release Maintenance Aug 24, 21:00 - Aug 25, 01:00 CDT
Release maintenance is dedicated to Code42 software and products. New features, enhancements, and bug fixes are examples of release maintenance.

Release maintenance with potential to cause service interruption greater than 15 minutes is performed Wednesdays during off-peak hours. While some users may experience limited functionality for a short period, many users do not notice any impact at all.

Release maintenance with minimal anticipated service interruption is conducted throughout the week and is typically seamless to customers.

Posted on Jul 22, 14:52 CDT
Past Incidents
Aug 10, 2022

No incidents reported today.

Aug 9, 2022
Completed - The scheduled maintenance has been completed.
Aug 9, 23:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 21:00 CDT
Update - We will be undergoing scheduled maintenance during this time.
Aug 9, 09:52 CDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Aug 9, 09:32 CDT
Aug 8, 2022

No incidents reported.

Aug 7, 2022
Completed - The scheduled maintenance has been completed.
Aug 7, 15:26 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 14:25 CDT
Scheduled - System maintenance is dedicated to the infrastructure of the Code42 cloud. Updates to Code42 cloud hardware, networking, and operating system patches are examples of system maintenance.
System maintenance with minimal anticipated service interruption is conducted throughout the week and is typically seamless to customers.

During today's maintenance customers may be impacted with a brief interruption to backup and restore functionality.

Aug 7, 14:20 CDT
Aug 6, 2022

No incidents reported.

Aug 5, 2022
Resolved - This incident has been resolved.
Aug 5, 16:33 CDT
Monitoring - A fix has been implemented and we have verified that restore functionality has resumed. We will continue to monitor for further issues.
Jul 15, 17:11 CDT
Investigating - Client restores are unavailable on 10.2 agent release for MacOS. The root cause of the issue has been identified and a fix is in progress.
Jul 15, 15:28 CDT
Aug 4, 2022

No incidents reported.

Aug 3, 2022
Completed - The scheduled maintenance has been completed.
Aug 3, 01:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 2, 21:00 CDT
Update - We will be undergoing scheduled maintenance during this time.
Aug 2, 14:04 CDT
Scheduled - System maintenance is dedicated to the infrastructure of the Code42 cloud. Updates to Code42 cloud hardware, networking, and operating system patches are examples of system maintenance.

System maintenance with potential to cause service interruption greater than 15 minutes is scheduled for Tuesdays from 9:00 p.m. to 11:59 p.m. US Central Time (CT), when necessary. Times are based on the local time for our headquarters in Minneapolis. While some users may experience limited functionality for a short period, users are generally not impacted for the entire maintenance window. Many users do not notice any impact at all.

System maintenance with minimal anticipated service interruption is conducted throughout the week and is typically seamless to customers.

Jul 22, 14:50 CDT
Aug 2, 2022
Aug 1, 2022

No incidents reported.

Jul 31, 2022

No incidents reported.

Jul 30, 2022

No incidents reported.

Jul 29, 2022

No incidents reported.

Jul 28, 2022

No incidents reported.

Jul 27, 2022
Resolved - This incident has been resolved.
Jul 27, 12:56 CDT
Monitoring - Upgrading to operational and continuing to monitor for additional issues.
Jul 25, 15:26 CDT
Update - A fix has been released that should resolve the majority of restore issues. We continue to investigate remaining issues. We will update with new information when available.
Jul 25, 14:49 CDT
Identified - We have identified a resolution to resolve the majority of the restore issues. This fix will be released within the next few hours. Investigation of the remaining restore issue after this initial fix will continue. A new update will be given at 2PM Central.
Jul 25, 10:29 CDT
Investigating - We are currently investigating an issue where restores are not working. We are actively investigating this issue and will update at 11AM Central or when new information is available.
Jul 25, 09:07 CDT