Code42 Software, Inc.
All Systems Operational
CrashPlan for Small Business Services Operational
Cloud services ? Operational
Subscription management and store ? Operational
Support services ? Operational
Code42 Enterprise Services Operational
Cloud services ? Operational
Support services ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
System Maintenance Apr 13, 21:00 - Apr 14, 00:00 CDT
System maintenance is dedicated to the infrastructure of the Code42 cloud. Updates to Code42 cloud hardware, networking, and operating system patches are examples of system maintenance.

System maintenance with potential to cause service interruption greater than 15 minutes is scheduled for Tuesdays from 9:00 p.m. to 11:59 p.m. US Central Time (CT), when necessary. Times are based on the local time for our headquarters in Minneapolis. While some users may experience limited functionality for a short period, users are generally not impacted for the entire maintenance window. Many users do not notice any impact at all.

System maintenance with minimal anticipated service interruption is conducted throughout the week and is typically seamless to customers.
Posted on Apr 7, 09:26 CDT
System & Release Maintenance Apr 20, 21:00 - Apr 21, 00:00 CDT
Release maintenance is dedicated to Code42 software and products. New features, enhancements, and bug fixes are examples of release maintenance. System maintenance is dedicated to the infrastructure of the Code42 cloud. Updates to Code42 cloud hardware, networking, and operating system patches are examples of system maintenance.

Maintenance with potential to cause service interruption greater than 15 minutes is scheduled for Tuesdays from 9:00 p.m. to 11:59 p.m. US Central Time (CT) during off-peak hours. While some users may experience limited functionality for a short period, many users do not notice any impact at all.

Code42 will be conducting both system and release maintenance on Tuesday, February 16th, starting at 9 p.m. Updates will be posted to denote the completion of the maintenance window as well as any notable changes in status.
Posted on Apr 12, 11:53 CDT
Release Maintenance Apr 21, 21:00 - Apr 22, 00:00 CDT
Release maintenance is dedicated to Code42 software and products. New features, enhancements, and bug fixes are examples of release maintenance.

Release maintenance with potential to cause service interruption greater than 15 minutes is performed Wednesdays during off-peak hours. While some users may experience limited functionality for a short period, many users do not notice any impact at all.

Release maintenance with minimal anticipated service interruption is conducted throughout the week and is typically seamless to customers.
Posted on Apr 12, 11:51 CDT
Past Incidents
Apr 12, 2021
Resolved - This incident has been resolved.
Apr 12, 08:29 CDT
Update - We are continuing to monitor for any further issues.
Apr 9, 15:49 CDT
Monitoring - The issues appear to be resolved and we're actively monitoring the nodes affected.
Apr 9, 15:48 CDT
Identified - The issues have been identified and fixes are being implemented.
Apr 9, 10:02 CDT
Update - Our Operations team continues to troubleshoot the server issues.
Apr 9, 00:55 CDT
Investigating - We are investigating issues with storage servers aeb-sea, adh-sea, and dta-sea in our USA West destination that is affecting backup and restore for a subset of users. We will update this incident periodically as we progress in its resolution.
Apr 8, 21:30 CDT
Apr 11, 2021
Completed - The scheduled maintenance has been completed.
Apr 11, 14:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 09:00 CDT
Scheduled - Our billing partner, Digital River, has routine monthly maintenance scheduled to begin Sunday, April 11, 2021 at 9:00 a.m. Central Standard Time (CST). We anticipate it will finish by 2:00 p.m. CST.

During maintenance, you can sign up for a CrashPlan for Small Business free trial. You may see delays in fulfillment and order confirmation emails. You will not be able to manage payment information or view order history until maintenance is complete.
Mar 29, 10:46 CDT
Apr 10, 2021

No incidents reported.

Apr 9, 2021
Apr 8, 2021
Apr 7, 2021
Completed - The scheduled maintenance has been completed.
Apr 7, 00:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 21:00 CDT
Scheduled - System maintenance is dedicated to the infrastructure of the Code42 cloud. Updates to Code42 cloud hardware, networking, and operating system patches are examples of system maintenance.

System maintenance with potential to cause service interruption greater than 15 minutes is scheduled for Tuesdays from 9:00 p.m. to 11:59 p.m. US Central Time (CT), when necessary. Times are based on the local time for our headquarters in Minneapolis. While some users may experience limited functionality for a short period, users are generally not impacted for the entire maintenance window. Many users do not notice any impact at all.

System maintenance with minimal anticipated service interruption is conducted throughout the week and is typically seamless to customers.
Mar 31, 14:16 CDT
Apr 6, 2021
Apr 5, 2021

No incidents reported.

Apr 4, 2021

No incidents reported.

Apr 3, 2021

No incidents reported.

Apr 2, 2021

No incidents reported.

Apr 1, 2021

No incidents reported.

Mar 31, 2021
Completed - The scheduled maintenance has been completed.
Mar 31, 00:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 21:01 CDT
Scheduled - System maintenance is dedicated to the infrastructure of the Code42 cloud. Updates to Code42 cloud hardware, networking, and operating system patches are examples of system maintenance.

System maintenance with potential to cause service interruption greater than 15 minutes is scheduled for Tuesdays from 9:00 p.m. to 11:59 p.m. US Central Time (CT), when necessary. Times are based on the local time for our headquarters in Minneapolis. While some users may experience limited functionality for a short period, users are generally not impacted for the entire maintenance window. Many users do not notice any impact at all.

System maintenance with minimal anticipated service interruption is conducted throughout the week and is typically seamless to customers.
Mar 24, 11:26 CDT
Mar 30, 2021
Mar 29, 2021

No incidents reported.