Code42 Software, Inc.
All Systems Operational

About This Site

Welcome to the Code42 status page! This page displays important updates about system status and scheduled maintenance for Incydr and CrashPlan. It also enables you to sign up to receive email updates when changes in status occur. Status is listed based on the URL you use to access the Code42 console. If you are unsure which sections apply to you, please visit gethelp.code42.com to speak to technical support.

Incydr - console.us.code42.com Operational
Incydr - console.us2.crashplan.com Operational
Incydr - console.ie.code42.com Operational
Incydr - console.gov.code42.com Operational
CrashPlan for Enterprise ? Operational
console.us.code42.com Operational
console.us2.crashplan.com Operational
console.ie.code42.com Operational
console.gov.code42.com Operational
CrashPlan for Small Business Operational
Cloud services ? Operational
Subscription management and store ? Operational
Support services ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 25, 2021

No incidents reported today.

Sep 24, 2021

No incidents reported.

Sep 23, 2021
Resolved - This incident has been resolved.
Sep 23, 16:24 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 23, 10:33 CDT
Investigating - We are experiencing intermittent authentication failures. We are investigating the issue now and will provide an update shortly.
Sep 23, 09:50 CDT
Sep 22, 2021
Completed - The scheduled maintenance has been completed.
Sep 22, 23:20 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 21:00 CDT
Scheduled - Release maintenance is dedicated to Code42 software and products. New features, enhancements, and bug fixes are examples of release maintenance.

Release maintenance with potential to cause service interruption greater than 15 minutes is performed Wednesdays during off-peak hours. While some users may experience limited functionality for a short period, many users do not notice any impact at all.

Release maintenance with minimal anticipated service interruption is conducted throughout the week and is typically seamless to customers.
Sep 9, 11:43 CDT
Completed - The scheduled maintenance has been completed.
Sep 22, 00:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 21:00 CDT
Scheduled - System maintenance is dedicated to the infrastructure of the Code42 cloud. Updates to Code42 cloud hardware, networking, and operating system patches are examples of system maintenance.

System maintenance with potential to cause service interruption greater than 15 minutes is scheduled for Tuesdays from 9:00 p.m. to 11:59 p.m. US Central Time (CT), when necessary. Times are based on the local time for our headquarters in Minneapolis. While some users may experience limited functionality for a short period, users are generally not impacted for the entire maintenance window. Many users do not notice any impact at all.

System maintenance with minimal anticipated service interruption is conducted throughout the week and is typically seamless to customers.
Sep 9, 11:42 CDT
Sep 21, 2021
Resolved - This incident has been resolved.
Sep 21, 17:28 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 14, 16:45 CDT
Investigating - We have identified an issue affecting web restores with the Code42 Cloud (console.us2.crashplan.com), and are currently investigating the cause.
Sep 14, 15:42 CDT
Sep 20, 2021
Resolved - We have successfully restored all data to the directory sync log. This issue is now fully resolved. Thank you.
Sep 20, 08:13 CDT
Update - We are continuing to investigate this issue.
Sep 20, 08:12 CDT
Update - We continue to work on restoring the last set of data. We will update again when this restore is completed.
Sep 16, 15:01 CDT
Update - We have recovered all the data with the exception of six hours from the morning of September 15th. We continue to work on restoring the last set of data. We plan to update again at 3PM Central today.
Sep 16, 08:56 CDT
Update - We've successfully restored some of the data prior to 10AM Central today and continue to work towards restoring the rest. The next update will be tomorrow morning at 9AM Central.
Sep 15, 17:00 CDT
Update - We continue to work on a resolution to this issue. The next update will be at 5PM Central.
Sep 15, 15:05 CDT
Investigating - We've identified an issue where customers will be unable to see directory sync log events prior to 10AM Central today. We are actively working on a resolution to this and will have another update at 3PM Central.
Sep 15, 13:48 CDT
Sep 19, 2021
Completed - The scheduled maintenance has been completed.
Sep 19, 12:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 08:00 CDT
Scheduled - Our billing partner, Digital River, has maintenance scheduled to begin Sunday, September 19th, 2021 at 8:00 a.m. Central Standard Time (CST). We anticipate it will finish by 12:00 p.m. CST.

During maintenance, you can sign up for a CrashPlan for Small Business free trial. You may see delays in fulfillment and order confirmation emails. You will not be able to manage payment information or view order history until maintenance is complete.
Sep 17, 08:48 CDT
Sep 18, 2021

No incidents reported.

Sep 17, 2021

No incidents reported.

Sep 16, 2021
Sep 15, 2021
Sep 14, 2021
Sep 13, 2021

No incidents reported.

Sep 12, 2021
Completed - The scheduled maintenance has been completed.
Sep 12, 14:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 07:00 CDT
Scheduled - Our billing partner, Digital River, has routine monthly maintenance scheduled to begin Sunday, September 12th, 2021 at 7:00 a.m. Central Standard Time (CST). We anticipate it will finish by 2:00 p.m. CST.

During maintenance, you can sign up for a CrashPlan for Small Business free trial. You may see delays in fulfillment and order confirmation emails. You will not be able to manage payment information or view order history until maintenance is complete.
Aug 30, 12:02 CDT
Sep 11, 2021

No incidents reported.