Code42 Software, Inc.
All Systems Operational
CrashPlan for Small Business Services Operational
Cloud services ? Operational
Subscription management and store ? Operational
Support services ? Operational
Code42 Enterprise Services Operational
Cloud services ? Operational
Support services ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
System Maintenance Mar 2, 21:00 - Mar 3, 00:00 CST
System maintenance is dedicated to the infrastructure of the Code42 cloud. Updates to Code42 cloud hardware, networking, and operating system patches are examples of system maintenance.

System maintenance with potential to cause service interruption greater than 15 minutes is scheduled for Tuesdays from 9:00 p.m. to 11:59 p.m. US Central Time (CT), when necessary. Times are based on the local time for our headquarters in Minneapolis. While some users may experience limited functionality for a short period, users are generally not impacted for the entire maintenance window. Many users do not notice any impact at all.

System maintenance with minimal anticipated service interruption is conducted throughout the week and is typically seamless to customers.
Posted on Feb 25, 15:37 CST
Our billing partner, Digital River, has routine monthly maintenance scheduled to begin Sunday, March 14, 2021 at 9:00 a.m. Central Standard Time (CST). We anticipate it will finish by 2:00 p.m. CST.

During maintenance, you can sign up for a CrashPlan for Small Business free trial. You may see delays in fulfillment and order confirmation emails. You will not be able to manage payment information or view order history until maintenance is complete.
Posted on Mar 1, 13:20 CST
Past Incidents
Mar 2, 2021

No incidents reported today.

Mar 1, 2021
Resolved - This incident has been resolved.
Mar 1, 09:01 CST
Monitoring - A fix has been implemented and we are monitoring the results throughout the weekend.
Feb 26, 16:33 CST
Investigating - We have detected that our cloud administration console is intermittently inaccessible. You may experience issues authenticating into the Code42 console or completing restores at this time. We are actively working to identify and resolve the issue.
Feb 26, 15:51 CST
Feb 28, 2021

No incidents reported.

Feb 27, 2021

No incidents reported.

Feb 26, 2021
Feb 25, 2021

No incidents reported.

Feb 24, 2021
Completed - The scheduled maintenance has been completed.
Feb 24, 23:33 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 21:01 CST
Scheduled - Release maintenance is dedicated to Code42 software and products. New features, enhancements, and bug fixes are examples of release maintenance.

Release maintenance with potential to cause service interruption greater than 15 minutes is performed Wednesdays during off-peak hours. While some users may experience limited functionality for a short period, many users do not notice any impact at all.

Release maintenance with minimal anticipated service interruption is conducted throughout the week and is typically seamless to customers.
Feb 19, 16:24 CST
Resolved - SendGrid has confirmed the issue is resolved. Their systems are operating normally at this time.
Feb 24, 19:43 CST
Monitoring - SendGrid has implemented a fix and is no longer seeing delays. They continue to monitor for system stability.

We will provide updates as they become available. For the latest information, see their status page at https://status.sendgrid.com/.
Feb 24, 19:33 CST
Identified - SendGrid has identified the issue and are working toward a fix. You may still notice delays for password reset emails, status reports, and other application emails until the issue is fully resolved.

We will provide updates as they become available. For the latest information, see their status page at https://status.sendgrid.com/.
Feb 24, 17:08 CST
Investigating - Our email delivery service, SendGrid, is currently experiencing an outage. During this outage, password reset emails, status reports, and other application emails may be delayed.

SendGrid is aware of these issues and is currently investigating. We will provide updates as they become available to us. For the latest information, see their status page at https://status.sendgrid.com/.
Feb 24, 15:27 CST
Completed - The scheduled maintenance has been completed.
Feb 24, 00:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 23, 21:01 CST
Scheduled - System maintenance is dedicated to the infrastructure of the Code42 cloud. Updates to Code42 cloud hardware, networking, and operating system patches are examples of system maintenance.

System maintenance with potential to cause service interruption greater than 15 minutes is scheduled for Tuesdays from 9:00 p.m. to 11:59 p.m. US Central Time (CT), when necessary. Times are based on the local time for our headquarters in Minneapolis. While some users may experience limited functionality for a short period, users are generally not impacted for the entire maintenance window. Many users do not notice any impact at all.

System maintenance with minimal anticipated service interruption is conducted throughout the week and is typically seamless to customers.
Feb 17, 15:17 CST
Feb 23, 2021
Feb 22, 2021

No incidents reported.

Feb 21, 2021

No incidents reported.

Feb 20, 2021

No incidents reported.

Feb 19, 2021
Completed - The scheduled maintenance has been completed.
Feb 19, 00:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 21:01 CST
Scheduled - System maintenance is dedicated to the infrastructure of the Code42 cloud. Updates to Code42 cloud hardware, networking, and operating system patches are examples of system maintenance.

System maintenance with potential to cause service interruption greater than 15 minutes is scheduled for this Thursday from 9:00 p.m. to 11:59 p.m. US Central Time (CT). Times are based on the local time for our headquarters in Minneapolis. While some users may experience limited functionality for a short period, users are generally not impacted for the entire maintenance window. Many users do not notice any impact at all.

System maintenance with minimal anticipated service interruption is conducted throughout the week and is typically seamless to customers.
Feb 18, 12:03 CST
Feb 18, 2021
Completed - The scheduled maintenance has been completed.
Feb 18, 00:23 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 21:00 CST
Scheduled - Release maintenance is dedicated to Code42 software and products. New features, enhancements, and bug fixes are examples of release maintenance.

Release maintenance with potential to cause service interruption greater than 15 minutes is performed Wednesdays during off-peak hours. While some users may experience limited functionality for a short period, many users do not notice any impact at all.

Release maintenance with minimal anticipated service interruption is conducted throughout the week and is typically seamless to customers.
Jan 13, 10:47 CST
Feb 17, 2021
Completed - The scheduled maintenance has been completed.
Feb 17, 00:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 16, 21:02 CST
Scheduled - Release maintenance is dedicated to Code42 software and products. New features, enhancements, and bug fixes are examples of release maintenance. System maintenance is dedicated to the infrastructure of the Code42 cloud. Updates to Code42 cloud hardware, networking, and operating system patches are examples of system maintenance.

Maintenance with potential to cause service interruption greater than 15 minutes is scheduled for Tuesdays from 9:00 p.m. to 11:59 p.m. US Central Time (CT) during off-peak hours. While some users may experience limited functionality for a short period, many users do not notice any impact at all.

Code42 will be conducting both system and release maintenance on Tuesday, February 16th, starting at 9 p.m. Updates will be posted to denote the completion of the maintenance window as well as any notable changes in status.
Feb 9, 10:19 CST
Feb 16, 2021