{"page_status":{"page":{"name":"Code42 Software, Inc.","subdomain":"code42","domain":"status.code42.com","created_at":"2016-12-12T15:19:56.163-06:00","updated_at":"2019-09-15T14:00:29.957-05:00","url":"http://www.code42.com","hidden_from_search":false,"css_body_background_color":"ffffff","css_font_color":"333333","css_light_font_color":"AAAAAA","css_greens":"2fcc66","css_yellows":"f1c40f","css_oranges":"e67e22","css_reds":"e74c3c","allow_page_subscribers":true,"allow_incident_subscribers":true,"notifications_from_email":"noreply@statusupdates.code42.com","allow_email_subscribers":true,"allow_sms_subscribers":false,"twitter_username":null,"branding":"premium","support_url":null,"allow_webhook_subscribers":false,"css_border_color":"E0E0E0","css_graph_color":"3498db","css_link_color":"3498db","page_description":null,"activity_score":380,"headline":null,"viewers_must_be_team_members":false,"ip_filters":null,"css_blues":"3498DB","time_zone":"Central Time (US & Canada)","notifications_reply_to_email":"noreply@code42.com","notifications_email_footer":"You received this email because you are subscribed to Code42 Software, Inc.'s service status notifications. Read our [Privacy Statement](https://www.code42.com/privacy-statement/) to learn more about your rights and how we process your data. ","allow_rss_atom_feeds":true,"black_hole":null,"over_allocations_cohort":null,"over_allocations_resolved_at":null,"custom_components_limit":null,"hero_cover":{"updated_at":"2017-11-29T19:42:30.000+00:00","original_url":"//s3.amazonaws.com/statuspage-production/pages-hero_covers/original/33784/4OGdQc5nTpaNTRvyHiug","size":17456,"normal_url":"//s3.amazonaws.com/statuspage-production/pages-hero_covers/normal/33784/4OGdQc5nTpaNTRvyHiug","retina_url":"//s3.amazonaws.com/statuspage-production/pages-hero_covers/retina/33784/4OGdQc5nTpaNTRvyHiug"},"transactional_logo":{"updated_at":null,"original_url":"","size":null,"normal_url":"","retina_url":""},"favicon_logo":{"updated_at":"2017-11-29T19:33:02.000+00:00","size":5430,"url":"//s3.amazonaws.com/statuspage-production/pages-favicon_logos/original/33784/KGwxLWBKShiJw2YQtrIx"},"email_logo":{"updated_at":"2019-06-12T21:28:17.000+00:00","original_url":"//s3.amazonaws.com/statuspage-production/pages-email_logos/original/33784/C42_Logo_Digital_OrangeGray_RGB.jpg","size":48023,"normal_url":"//s3.amazonaws.com/statuspage-production/pages-email_logos/normal/33784/C42_Logo_Digital_OrangeGray_RGB.jpg","retina_url":"//s3.amazonaws.com/statuspage-production/pages-email_logos/retina/33784/C42_Logo_Digital_OrangeGray_RGB.jpg"},"twitter_logo":{"updated_at":null,"size":null,"url":""},"id":"n7spgf9dkl62","organization_id":"66m46v85vthp"}},"components":[{"status":"operational","name":"CrashPlan for Small Business Services","created_at":"2017-11-14T10:05:57.305-06:00","updated_at":"2018-03-12T12:49:01.890-05:00","position":1,"description":null,"showcase":false,"id":"lb08crjcvx7h","group_id":null,"page_id":"n7spgf9dkl62","group":true,"only_show_if_degraded":false,"components":["61wv5hfny94f","jhy6tz44gsvt","0fckrnwhhh4g"]},{"status":"operational","name":"Cloud services","created_at":"2017-11-14T10:05:57.317-06:00","updated_at":"2019-09-10T22:00:30.345-05:00","position":1,"description":"Administration console, storage, backup activity, or restore","showcase":false,"id":"61wv5hfny94f","group_id":"lb08crjcvx7h","page_id":"n7spgf9dkl62","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Subscription management and store","created_at":"2017-11-14T10:07:11.648-06:00","updated_at":"2019-09-15T14:00:29.890-05:00","position":2,"description":"New trial signup, new purchases, renewals, or updating existing subscription information","showcase":false,"id":"jhy6tz44gsvt","group_id":"lb08crjcvx7h","page_id":"n7spgf9dkl62","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Support services","created_at":"2017-12-15T09:32:14.565-06:00","updated_at":"2019-06-13T13:21:47.120-05:00","position":3,"description":"Contacting the CrashPlan for Small Business Customer Champion team via chat, ticket, or phone; viewing or updating existing support requests","showcase":false,"id":"0fckrnwhhh4g","group_id":"lb08crjcvx7h","page_id":"n7spgf9dkl62","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Code42 Enterprise Services","created_at":"2017-11-14T10:39:10.468-06:00","updated_at":"2018-01-16T14:55:15.929-06:00","position":2,"description":null,"showcase":false,"id":"tyn5894d78l3","group_id":null,"page_id":"n7spgf9dkl62","group":true,"only_show_if_degraded":false,"components":["6wlc9g324j90","j5x97gj2zbjb"]},{"status":"operational","name":"Cloud services","created_at":"2017-11-14T10:39:10.477-06:00","updated_at":"2019-09-10T22:00:30.508-05:00","position":1,"description":"Administration console, storage, backup activity, or restore for customers that subscribe to Code42 cloud services","showcase":false,"id":"6wlc9g324j90","group_id":"tyn5894d78l3","page_id":"n7spgf9dkl62","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Support services","created_at":"2017-12-15T09:33:55.765-06:00","updated_at":"2019-09-10T09:32:16.806-05:00","position":2,"description":"Contacting our Enterprise Customer Champion team via chat, ticket, or phone, and viewing or updating existing support cases","showcase":false,"id":"j5x97gj2zbjb","group_id":"tyn5894d78l3","page_id":"n7spgf9dkl62","group":false,"only_show_if_degraded":false}],"months":[{"name":"September","year":2019,"starts_on":0,"days":30,"incidents":[{"code":"1kgfb88sg07f","name":"[Scheduled] CrashPlan for Small Business eCommerce Maintenance","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Sep 15, 09:00 - 14:00 CDT"},{"code":"13t4zyd556f7","name":"Zendesk Outage","message":"Our support ticketing provider, Zendesk, experienced an outage that has been resolved. During this time, the ability to create support tickets or start support chats was unavailable. This had no impact on Code42 systems as all Code42 and CrashPlan functionality remain fully functional.","impact":"none","timestamp":"Sep 13, 13:12 - 13:12 CDT"},{"code":"cd51w9zjjfj2","name":"[Scheduled] System Maintenance","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Sep 10, 19:00 - 22:00 CDT"},{"code":"4305dc0xgky4","name":"Code42 Cloud Storage Issue - AMS","message":"This issue is now fully resolved.","impact":"none","timestamp":"Sep 3, 05:40 - Sep 6, 09:20 CDT"},{"code":"th120snv0wr5","name":"[Scheduled] System Maintenance","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Sep 3, 19:00 - 22:00 CDT"},{"code":"tn38hddhdh12","name":"CrashPlan for Small Business eCommerce Unplanned Maintenance","message":"Unplanned maintenance has finished. The account management functions are working as intended.","impact":"maintenance","timestamp":"Sep 3, 09:31 - 15:43 CDT"}]},{"name":"August","year":2019,"starts_on":4,"days":31,"incidents":[{"code":"gcdzvb7rchpj","name":"[Scheduled] Release Maintenance","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Aug 28, 22:11 - Aug 29, 01:04 CDT"},{"code":"66tbv070jtfk","name":"[Scheduled] Release Maintenance","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Aug 28, 19:00 - 22:00 CDT"},{"code":"kdmzlrbjjmr8","name":"[Scheduled] System Maintenance","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Aug 27, 19:00 - 20:02 CDT"},{"code":"syjdlg7p97cg","name":"[Scheduled] System Maintenance","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Aug 20, 19:00 - 22:00 CDT"},{"code":"phgjjmgtr2jp","name":"[Scheduled] CrashPlan for Small Business eCommerce Maintenance","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Aug 18, 09:00 - 14:00 CDT"},{"code":"w6t23wnvjfqf","name":"[Scheduled] System Maintenance","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Aug 13, 19:17 - 22:00 CDT"},{"code":"dty2hr4rxgpf","name":"[Scheduled] Release Maintenance","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Aug 7, 19:00 - 23:00 CDT"},{"code":"01fd3lg37zz3","name":"[Scheduled] System Maintenance","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Aug 6, 19:00 - 22:00 CDT"},{"code":"prp9zt74s1nd","name":"[Scheduled] System Maintenance","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Aug 2, 15:00 - 20:40 CDT"},{"code":"8smfr9gmwrf2","name":"[Scheduled] System Maintenance","message":"This maintenance has been completed.","impact":"maintenance","timestamp":"Aug 1, 19:00 - 22:15 CDT"},{"code":"lnnfkbvrnbq3","name":"Code42 Cloud Authentication Issue","message":"This is confirmed as resolved.","impact":"major","timestamp":"Jul 31, 13:38 - Aug 1, 12:08 CDT"},{"code":"6r0fzwz599l6","name":"Known issue impacting password resets","message":"The known issue previously impacting the password reset form has been resolved.","impact":"minor","timestamp":"Jul 26, 13:40 - Aug 1, 10:36 CDT"}]},{"name":"July","year":2019,"starts_on":1,"days":31,"incidents":[{"code":"9w4kc4qv484h","name":"[Scheduled] Release Maintenance","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Jul 31, 19:01 - 23:30 CDT"},{"code":"kzr3hsq9hx4m","name":"Code42 Cloud Authentication Issue","message":"This incident has been resolved.","impact":"minor","timestamp":"Jul 31, 05:33 - 08:53 CDT"},{"code":"scq9h5qbcrjh","name":"[Scheduled] Release Maintenance","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Jul 24, 19:00 - 23:00 CDT"},{"code":"l89zn2blx5df","name":"[Scheduled] System Maintenance","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Jul 23, 19:00 - 22:00 CDT"},{"code":"tpd979mdfkcs","name":"[Scheduled] System Maintenance","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Jul 16, 19:01 - 22:00 CDT"},{"code":"5ynmpdp57q93","name":"[Scheduled] CrashPlan for Small Business eCommerce Maintenance","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Jul 14, 06:00 - 18:01 CDT"},{"code":"l42vx5qbh3jz","name":"Code42 Services Availability for Enterprise Customers","message":"This service issue has been confirmed as resolved. If you are experiencing continued issues, please open a case with our Enterprise Support team who will assist in resolution. Thank you.","impact":"major","timestamp":"Jul 12, 09:34 - 11:12 CDT"},{"code":"s25fhzbvr4j1","name":"Code42 Console Availability","message":"This console service issue has been resolved.","impact":"major","timestamp":"Jul 12, 08:00 - 08:20 CDT"},{"code":"kh9g3tqdyd86","name":"[Scheduled] System Maintenance","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Jul 9, 19:01 - 22:01 CDT"},{"code":"dyr6x2fxtxn2","name":"Code42 Backup / Restore Issue","message":"We've deployed a fix and confirmed the issue is resolved.","impact":"major","timestamp":"Jul 5, 11:33 - 14:43 CDT"},{"code":"nyzdfz1rslrc","name":"[Scheduled] System Maintenance","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Jul 2, 19:00 - 22:00 CDT"}]}],"show_component_filter":true,"show_uptime_calendar":true,"component_filter":null,"start_time":"2019-07-01T00:00:00-05:00","end_time":"2019-09-30T23:59:59-05:00"}

Incident History