{"page_status":{"page":{"name":"Code42 Software, Inc.","subdomain":"code42","domain":"status.code42.com","created_at":"2016-12-12T15:19:56.163-06:00","updated_at":"2021-03-01T13:23:42.771-06:00","url":"http://www.code42.com","hidden_from_search":false,"css_body_background_color":"ffffff","css_font_color":"333333","css_light_font_color":"AAAAAA","css_greens":"2fcc66","css_yellows":"f1c40f","css_oranges":"e67e22","css_reds":"e74c3c","allow_page_subscribers":true,"allow_incident_subscribers":true,"notifications_from_email":"noreply@statusupdates.code42.com","allow_email_subscribers":true,"allow_sms_subscribers":false,"twitter_username":null,"branding":"premium","support_url":null,"allow_webhook_subscribers":false,"css_border_color":"E0E0E0","css_graph_color":"3498db","css_link_color":"3498db","page_description":null,"activity_score":755,"headline":null,"viewers_must_be_team_members":false,"ip_filters":null,"css_blues":"3498DB","time_zone":"Central Time (US & Canada)","notifications_reply_to_email":"noreply@code42.com","notifications_email_footer":"You received this email because you are subscribed to Code42 Software, Inc.'s service status notifications. Read our [Privacy Statement](https://www.code42.com/privacy-statement/) to learn more about your rights and how we process your data. ","allow_rss_atom_feeds":true,"black_hole":null,"over_allocations_cohort":null,"over_allocations_resolved_at":null,"custom_components_limit":null,"allow_slack_subscribers":false,"css_no_data":"b3bac5","hero_cover":{"updated_at":"2017-11-29T19:42:30.000+00:00","original_url":"//dka575ofm4ao0.cloudfront.net/pages-hero_covers/original/33784/4OGdQc5nTpaNTRvyHiug","size":17456,"normal_url":"//dka575ofm4ao0.cloudfront.net/pages-hero_covers/normal/33784/4OGdQc5nTpaNTRvyHiug","retina_url":"//dka575ofm4ao0.cloudfront.net/pages-hero_covers/retina/33784/4OGdQc5nTpaNTRvyHiug"},"transactional_logo":{"updated_at":null,"original_url":"","size":null,"normal_url":"","retina_url":""},"favicon_logo":{"updated_at":"2017-11-29T19:33:02.000+00:00","size":5430,"url":"//dka575ofm4ao0.cloudfront.net/pages-favicon_logos/original/33784/KGwxLWBKShiJw2YQtrIx"},"email_logo":{"updated_at":"2019-06-12T21:28:17.000+00:00","original_url":"//dka575ofm4ao0.cloudfront.net/pages-email_logos/original/33784/C42_Logo_Digital_OrangeGray_RGB.jpg","size":48023,"normal_url":"//dka575ofm4ao0.cloudfront.net/pages-email_logos/normal/33784/C42_Logo_Digital_OrangeGray_RGB.jpg","retina_url":"//dka575ofm4ao0.cloudfront.net/pages-email_logos/retina/33784/C42_Logo_Digital_OrangeGray_RGB.jpg"},"twitter_logo":{"updated_at":null,"size":null,"url":""},"id":"n7spgf9dkl62","organization_id":"66m46v85vthp"}},"components":[{"status":"operational","name":"CrashPlan for Small Business Services","created_at":"2017-11-14T10:05:57.305-06:00","updated_at":"2018-03-12T12:49:01.890-05:00","position":1,"description":null,"showcase":false,"start_date":null,"id":"lb08crjcvx7h","group_id":null,"page_id":"n7spgf9dkl62","group":true,"only_show_if_degraded":false,"components":["61wv5hfny94f","jhy6tz44gsvt","0fckrnwhhh4g"]},{"status":"operational","name":"Cloud services","created_at":"2017-11-14T10:05:57.317-06:00","updated_at":"2021-02-26T16:33:26.188-06:00","position":1,"description":"Administration console, storage, backup activity, or restore","showcase":false,"start_date":null,"id":"61wv5hfny94f","group_id":"lb08crjcvx7h","page_id":"n7spgf9dkl62","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Subscription management and store","created_at":"2017-11-14T10:07:11.648-06:00","updated_at":"2021-02-24T23:33:27.742-06:00","position":2,"description":"New trial signup, new purchases, renewals, or updating existing subscription information","showcase":false,"start_date":null,"id":"jhy6tz44gsvt","group_id":"lb08crjcvx7h","page_id":"n7spgf9dkl62","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Support services","created_at":"2017-12-15T09:32:14.565-06:00","updated_at":"2021-02-03T00:00:30.142-06:00","position":3,"description":"Contacting the CrashPlan for Small Business Customer Champion team via chat, ticket, or phone; viewing or updating existing support requests","showcase":false,"start_date":null,"id":"0fckrnwhhh4g","group_id":"lb08crjcvx7h","page_id":"n7spgf9dkl62","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Code42 Enterprise Services","created_at":"2017-11-14T10:39:10.468-06:00","updated_at":"2018-01-16T14:55:15.929-06:00","position":2,"description":null,"showcase":false,"start_date":null,"id":"tyn5894d78l3","group_id":null,"page_id":"n7spgf9dkl62","group":true,"only_show_if_degraded":false,"components":["6wlc9g324j90","j5x97gj2zbjb"]},{"status":"operational","name":"Cloud services","created_at":"2017-11-14T10:39:10.477-06:00","updated_at":"2021-02-26T16:33:26.284-06:00","position":1,"description":"Administration console, storage, backup activity, or restore for customers that subscribe to Code42 cloud services","showcase":false,"start_date":null,"id":"6wlc9g324j90","group_id":"tyn5894d78l3","page_id":"n7spgf9dkl62","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Support services","created_at":"2017-12-15T09:33:55.765-06:00","updated_at":"2021-02-03T00:00:30.114-06:00","position":2,"description":"Contacting our Enterprise Customer Champion team via chat, ticket, or phone, and viewing or updating existing support cases","showcase":false,"start_date":null,"id":"j5x97gj2zbjb","group_id":"tyn5894d78l3","page_id":"n7spgf9dkl62","group":false,"only_show_if_degraded":false}],"months":[{"name":"March","year":2021,"starts_on":1,"days":31,"incidents":[{"code":"nvmnyjyxtv3b","name":"Code42 Cloud Authentication Issue","message":"This incident has been resolved.","impact":"minor","timestamp":"Feb 26, 15:51 - Mar 1, 09:01 CST"}]},{"name":"February","year":2021,"starts_on":1,"days":28,"incidents":[{"code":"fqbf9jzk8rn2","name":"[Scheduled] Release Maintenance","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Feb 24, 21:01 - 23:33 CST"},{"code":"vv4jzbbn008k","name":"Email Delivery Delays","message":"SendGrid has confirmed the issue is resolved. Their systems are operating normally at this time.","impact":"major","timestamp":"Feb 24, 15:27 - 19:43 CST"},{"code":"mrg6rlpybrc0","name":"[Scheduled] System Maintenance","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Feb 23, 21:01 - Feb 24, 00:00 CST"},{"code":"dwsbb5g09l88","name":"[Scheduled] System Maintenance","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Feb 18, 21:01 - Feb 19, 00:00 CST"},{"code":"t5bxq6dpkflw","name":"[Scheduled] Release Maintenance","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Feb 17, 21:00 - Feb 18, 00:23 CST"},{"code":"mvxxm4b4tgv8","name":"[Scheduled] System & Release Maintenance","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Feb 16, 21:02 - Feb 17, 00:00 CST"},{"code":"4wmwdq84blbd","name":"[Scheduled] CrashPlan for Small Business eCommerce Maintenance","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Feb 14, 09:00 - 14:00 CST"},{"code":"vlw7v35hyhj0","name":"[Scheduled] System Maintenance","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Feb 9, 21:00 - Feb 10, 00:01 CST"},{"code":"2lpz7qv030gt","name":"Code42 Cloud Storage Issue - USA West","message":"This incident is resolved and all services restored.","impact":"major","timestamp":"Feb 8, 13:02 - Feb 9, 08:20 CST"},{"code":"jh914r4mh8x5","name":"Code42 Support Ticketing and Community Outage","message":"At 6:54 AM US Central our support ticketing system and community provider, Zendesk, identified a service outage. During this outage, you may have been unable to create new support tickets, view or update existing tickets, or view or create community posts or announcements. As of 9:29 AM US Central, this outage was fully resolved.","impact":"none","timestamp":"Feb 8, 07:00 - 07:00 CST"},{"code":"w9mxrctrj3p6","name":"Data Processing Delays - Alerting Reporting Tools Affected","message":"This incident has been resolved.","impact":"minor","timestamp":"Feb 5, 15:14 - 19:54 CST"},{"code":"1sfbg1j4yv8v","name":"[Scheduled] System Maintenance","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Feb 3, 21:00 - Feb 4, 00:00 CST"},{"code":"gvygy1ql4jrz","name":"[Scheduled] System Maintenance","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Feb 2, 21:00 - Feb 3, 00:00 CST"}]},{"name":"January","year":2021,"starts_on":5,"days":31,"incidents":[{"code":"7rg9typypw98","name":"[Scheduled] System Maintenance","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Jan 28, 21:01 - Jan 29, 00:00 CST"},{"code":"21jt8l73gcxb","name":"[Scheduled] System Maintenance","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Jan 27, 21:00 - Jan 28, 00:00 CST"},{"code":"lnmdnxvkztgl","name":"[Scheduled] System Maintenance","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Jan 26, 21:00 - Jan 27, 00:01 CST"},{"code":"xw41xcmcpnn7","name":"Code42 Cloud Storage Issue - Dublin","message":"This incident has been resolved.","impact":"minor","timestamp":"Jan 22, 13:41 - Jan 26, 08:32 CST"},{"code":"54vc7fx7c670","name":"Data Processing Delays - Reporting Tools Affected","message":"This incident has been resolved.","impact":"minor","timestamp":"Jan 22, 12:50 - Jan 25, 08:24 CST"},{"code":"xqlwm9vs1r9r","name":"[Scheduled] Release Maintenance","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Jan 20, 21:00 - 23:27 CST"},{"code":"jmmv80fdwmrn","name":"[Scheduled] Release Maintenance","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Jan 20, 05:31 - 07:37 CST"},{"code":"lcn5sm8z2pdt","name":"[Scheduled] System Maintenance","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Jan 19, 21:00 - Jan 20, 00:00 CST"},{"code":"8xln2l549bc8","name":"[Scheduled] System Maintenance","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Jan 12, 21:00 - Jan 13, 00:00 CST"},{"code":"cm0qgyzbxqm2","name":"[Scheduled] System Maintenance","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Jan 12, 21:00 - Jan 13, 00:00 CST"},{"code":"9q9dchj8mpcb","name":"[Scheduled] CrashPlan for Small Business eCommerce Maintenance","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Jan 10, 09:00 - 14:00 CST"},{"code":"bfpzdvx0j3ky","name":"Data Processing Delays - Reporting Tools Affected","message":"This incident has been resolved.","impact":"minor","timestamp":"Jan 7, 13:00 - 20:41 CST"},{"code":"dzgmbmq97nbb","name":"[Scheduled] System Maintenance","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Jan 5, 21:00 - Jan 6, 00:00 CST"}]}],"show_component_filter":true,"show_uptime_calendar":true,"component_filter":null,"start_time":"2021-01-01T00:00:00-06:00","end_time":"2021-03-31T23:59:59-05:00"}

Incident History