Delays in Processing Security File Activity

Incident Report for Code42 Software, Inc.

Resolved

This incident has been resolved.
Posted Sep 18, 2020 - 15:40 CDT

Monitoring

A fix has been implemented and events are again being processed. We are continuing to monitor the results.
Posted Sep 18, 2020 - 13:46 CDT

Identified

The issue has been identified and a fix is being implemented.
Posted Sep 18, 2020 - 11:16 CDT

Investigating

Code42 has identified a delay for events being processed that impacts some customers. Affected products include: Forensic File Search, User Activity, Exposure Dashboard, Alerts, and Departing Employee Lens.

Once a resolution is in place, the system will resume processing the queued events and Code42 products will return to function as expected.
Posted Sep 18, 2020 - 11:16 CDT