The authority servers are performing as expected. This issue is now confirmed as resolved.
Posted May 22, 2020 - 09:46 CDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted May 21, 2020 - 16:06 CDT
Investigating
We have detected an issue with Code42’s authority servers affecting console and client authentication for some CrashPlan for Small Business users, and are currently investigating the cause.