Known issue impacting password resets

Incident Report for Code42 Software, Inc.

Resolved

The known issue previously impacting the password reset form has been resolved.

Posted Aug 01, 2019 - 10:36 CDT

Update

We are continuing to investigate this issue.

Posted Jul 31, 2019 - 08:55 CDT

Investigating

There is a known issue currently impacting the password reset form for all CrashPlan for Small Business customers and Code42 fully hosted customers who are not using an SSO solution. If you need to reset your password, please reach out to support via the options at the following link:
https://support.code42.com/Terms_and_conditions/Code42_customer_support_resources/Get_support_for_CrashPlan_for_Small_Business_or_Code42_CrashPlan

Posted Jul 26, 2019 - 13:40 CDT

This incident affected: CrashPlan for Small Business Services (Cloud services) and Code42 Enterprise Services (Cloud services).