Restore Issues

Incident Report for Code42 Software, Inc.

Resolved

This incident has been resolved.
Posted Jul 27, 2022 - 12:56 CDT

Monitoring

Upgrading to operational and continuing to monitor for additional issues.
Posted Jul 25, 2022 - 15:26 CDT

Update

A fix has been released that should resolve the majority of restore issues. We continue to investigate remaining issues. We will update with new information when available.
Posted Jul 25, 2022 - 14:49 CDT

Identified

We have identified a resolution to resolve the majority of the restore issues. This fix will be released within the next few hours. Investigation of the remaining restore issue after this initial fix will continue. A new update will be given at 2PM Central.
Posted Jul 25, 2022 - 10:29 CDT

Investigating

We are currently investigating an issue where restores are not working. We are actively investigating this issue and will update at 11AM Central or when new information is available.
Posted Jul 25, 2022 - 09:07 CDT
This incident affected: Incydr - console.us.code42.com, Incydr - console.us2.code42.com, Incydr - console.gov.code42.com, and Incydr - console.ie.code42.com.