At 21:35 UTC on March 23, 2026, an engineering change was released to all Incydr production environments. This change caused a temporary outage of Incydr services. During the service outage, users were able to authenticate to the Incydr console, but all features and functionality were unavailable.
Incydr agents that had already established communication with the Incydr cloud prior to the outage were not affected. A subset of agents that established a connection during the outage may have experienced a monitoring gap of up to six hours.
Mimecast Engineering teams identified the issue and worked to restore services. All Incydr services were verified to be functioning normally as of 01:30 UTC on March 24, 2026.
Please reach out to your Mimecast representative with any questions.