Errors when downloading files from Alerts and Forensic File Search

Incident Report for Code42 Software, Inc.

Resolved

This incident has been resolved.

Posted Oct 27, 2025 - 14:14 CDT

Identified

The issue has been identified and a fix is being implemented.

Posted Oct 27, 2025 - 12:11 CDT

Investigating

We are currently investigating an issue where customers are unable to download files from Alerts and Forensic File Search.

Posted Oct 27, 2025 - 11:17 CDT

This incident affected: Incydr - console.us.code42.com, Incydr - console.us2.code42.com, Incydr - console.us7.code42.com, Incydr - console.gov.code42.com, Incydr - console.au.code42.com, Incydr - console.ca.code42.com, Incydr - console.de.code42.com, Incydr - console.ie.code42.com, Incydr - console.uk.code42.com, and Incydr - console.za.code42.com.