Extended System Maintenance
Scheduled Maintenance Report for Code42 Software, Inc.
Completed
The scheduled maintenance has been completed.
Posted May 02, 2022 - 07:14 CDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Apr 30, 2022 - 09:00 CDT
Scheduled
System maintenance is dedicated to the infrastructure of the Code42 cloud. Updates to Code42 cloud hardware, networking, and operating system patches are examples of system maintenance.

Extended system maintenance with potential to cause service interruption greater than 15 minutes is scheduled for Saturday April 30, 2022 for 48 hours starting at 9:00 a.m. US Central Time (CT). During this extended maintenance window, you may receive notices from external integrations (i.e. Identity providers, SIEM or SOAR) regarding an inability to connect to Code42 systems. This is a known, expected behavior and will remediate automatically once maintenance has ended. During this extended maintenance window, it will not be possible to:

Sign in to the administration console
Register new devices
Perform web or push restores
Access API resources

This system maintenance applies to:
Incydr customers who log in at console.us2.code42.com or console.us2.crashplan.com
CrashPlan customers who log in at console.us2.crashplan.com, console.us5.crashplan.com or console.us2.crashplanpro.com

The Code42 agent will collect backups and security events during the maintenance window. Those file changes and security events will become available when the maintenance window ends.
Posted Apr 26, 2022 - 13:44 CDT
This scheduled maintenance affected: CrashPlan for Enterprise (console.us5.crashplan.com (formerly us2.crashplan.com)), CrashPlan for Small Business (Cloud services, Subscription management and store), and Incydr - console.us2.code42.com.