On July 8 2026 21:00UTC, the service cluster responsible for managing exfiltrated files in our Incydr Gov environment experienced an outage. During the outage, users were unable to download previously captured exfiltrated files from the Incydr console, and the Incydr agent was unable to upload newly captured files to the service. Alerts that rely on file content based risk indicators for exfiltrated file activity would not have been generated during this period.
Mimecast Engineering identified and resolved the underlying issue on July 13, 2026, and confirmed the service was fully restored as of 15:00UTC
We are reviewing Incydr agent behavior during extended service interruptions to ensure captured files are reliably retained and delivered once service is restored, and we are adding additional monitoring to detect this class of issue more quickly going forward.
Please reach out to your Mimecast representative with any questions.